Need help? Email us at business@digitforgelimited.com. We usually answer within two working days.
How do credits work?
An AI edit costs 1 credit. New users get 3 free credits. A subscription gives credits every month (200 on the monthly plan, 150 a month on the yearly plan); unused monthly credits do not roll over. Credit packs never expire. If an edit fails, its credits are given back.
I was charged but did not get my credits
Open Settings in Freshot and tap "Restore purchases". If that does not help, email us with the date of the purchase.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Freshot → Cancel Subscription. You keep your plan until the end of the period you paid for.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple: go to https://reportaproblem.apple.com and choose the Freshot purchase.
Where are my photos?
Your photos and AI results are stored only in the app on your phone (open the Library). Use Save to keep a copy in your Photos. Deleting the app deletes the photos stored in it.
How do I delete my data?
In Freshot: Settings → "Delete my data". It removes your account, credits and usage records from our server and every photo from the app. See the Privacy Policy for details.
A result looks wrong or inappropriate
Open the result, tap ⋯ and choose "Report this result". The result is hidden and we review the report.
Contact
Digitforge Ltd, Office 9489, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom